FAIRTEX EUROPE

RETURNS & EXCHANGES POLICY

Customer-facing website version

We want you to be confident when ordering from Fairtex Europe. This policy explains how returns, exchanges and product claims are handled. Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

1. 14-Day Right of Withdrawal

For eligible online purchases, you may withdraw from your purchase within 14 days after receiving your order, without giving a reason. You must notify Fairtex of your decision within this period.

After notifying us, you must send the eligible goods back without undue delay and no later than 14 days after notifying us of your withdrawal.

Please contact Fairtex Customer Service before sending your return so we can provide the correct return instructions and identify your parcel when it reaches our warehouse.

2. Condition of Returned Items

You may inspect an item only to the extent reasonably necessary to establish its nature, characteristics, fit and functioning.

Where an item has been handled or used beyond what is reasonably necessary for inspection and this causes a reduction in its value, Fairtex may make an appropriate deduction from the refund to reflect the resulting diminished value, where permitted by law.

Items should be returned with their original tags, accessories, components and product packaging where applicable. Returned items are inspected after arrival.

Training in an item, extended wear, washing, alteration, visible marking, soiling, damage, missing components or other handling beyond reasonable inspection may result in a diminished-value assessment. Any deduction will be based on the actual condition and resulting loss in value rather than an automatic fixed restocking fee.

3. Return Shipping

For an eligible change-of-mind return, the customer is responsible for the direct cost of returning the item to Fairtex where the customer was informed of this responsibility before purchase.

For convenience, Fairtex may provide a prepaid return shipping label. If you choose to use the Fairtex prepaid label, the actual cost of that return label will be deducted from your refund. The applicable label cost will be communicated to you before the return is processed.

Alternatively, you may arrange and pay for your own tracked return shipping using a reliable carrier, provided you follow the return instructions and send the parcel to the return address supplied by Fairtex. We strongly recommend retaining proof of shipment.

Products must be packaged appropriately for return transport.

Return shipping costs will not be charged to the customer where Fairtex is legally responsible for those costs, including where required in connection with a valid non-conformity claim or a Fairtex fulfilment error.

4. Original Delivery Charges

Where required by applicable consumer law following a valid withdrawal, Fairtex will reimburse the cost of the least expensive standard delivery method offered for the original order.

If you selected express, priority or another upgraded delivery method, the additional amount paid above the least expensive standard delivery option is not refundable.

5. Exchanges

Fairtex offers a voluntary exchange service for eligible items, subject to product condition and stock availability.

A €15 exchange fee applies to voluntary exchanges requested for reasons such as size, colour or product preference. This fee contributes to the processing and shipment of the replacement item.

For a voluntary exchange, items must generally be unworn, unused, unwashed and unaltered, with applicable tags, accessories and original product packaging.

The €15 exchange fee does not apply where Fairtex supplied an incorrect product or where Fairtex is required under applicable consumer law to provide a remedy for defective or non-conforming goods.

If the requested replacement is unavailable, we will advise you of the available options.

Our voluntary exchange service is separate from, and does not limit, your statutory right of withdrawal or other mandatory consumer rights.

6. Custom & Personalised Products — Final Sale

Products made to your specifications or clearly personalised are not eligible for a change-of-mind return or exchange where the applicable legal exception applies.

This includes, where applicable, custom names, logos, printing, embroidery, custom designs, special modifications and other products manufactured or altered specifically to your specifications.

Once production or personalisation has begun, cancellation may no longer be possible.

This does not affect your statutory rights if the item is defective, damaged, incorrectly produced or does not conform to the agreed specifications.

7. Mouthguards, Groin Protectors & Hygiene-Sensitive Products

For health and hygiene reasons, sealed hygiene-sensitive products that are not suitable for return once unsealed cannot be returned or exchanged for change-of-mind reasons after the hygiene seal or protective packaging has been opened, removed, broken or otherwise compromised.

This includes, where applicable, mouthguards and groin protectors/cups.

Please check the product, sizing information and packaging carefully before breaking the hygiene seal.

This restriction does not affect statutory rights relating to products that are defective, damaged, incorrectly supplied or otherwise non-conforming.

8. Sale, Discounted & Promotional Items

Being on sale, discounted or purchased using a promotional code does not by itself remove mandatory statutory consumer rights.

Eligible sale or promotional items may therefore still qualify for the statutory right of withdrawal where applicable.

Fairtex may, however, limit additional voluntary exchange or extended commercial return privileges on clearance or designated final-sale products, provided this does not restrict mandatory statutory rights.

9. Defective, Damaged or Incorrect Products

If you believe an item is defective, damaged, incorrectly supplied or does not conform to your order, please contact Fairtex Customer Service before returning it.

To investigate a product claim, we may reasonably ask for your order number, photographs of the product and issue, relevant labels, a description of the problem, when it appeared and information about how the product was used.

Reporting an item as “defective” or “poor quality” starts our assessment process; it does not by itself determine the outcome or remedy.

If a product is confirmed to be legally non-conforming, Fairtex will provide the remedy required under applicable consumer law. Depending on the circumstances, this may include repair or replacement and, where the applicable legal conditions are met, a price reduction or refund.

Normal wear and tear, accidental damage, misuse, improper care, incorrect washing, failure to follow product instructions or damage caused through use does not automatically constitute a manufacturing defect.

10. Combat Sports Equipment & Normal Wear

Combat sports equipment is designed for demanding use and is naturally subject to wear over time. Signs of wear do not automatically mean that a product is defective.

When assessing a product claim, Fairtex may consider the nature and location of the issue, duration and frequency of use, expected product life, care and maintenance, and whether the damage is consistent with normal wear, accidental damage, misuse or a manufacturing/material issue.

11. How to Make a Return or Exchange

Please contact Fairtex Customer Service before sending your item back.

We may provide return instructions, the correct return address, a return/RMA reference and a Fairtex Return & Exchange Form. Please include the completed form inside your parcel so our warehouse can identify and process your return efficiently.

For change-of-mind returns, you may request a Fairtex prepaid return label. The actual label cost will be deducted from your refund. You may instead arrange your own tracked return shipping in accordance with our instructions.

For voluntary exchanges, a €15 exchange fee applies as described in Section 5.

Failure to include the form may delay processing but does not remove a statutory right that has otherwise been validly exercised.

Please do not send returns to an address other than the return address provided by Fairtex.

12. Inspection & Refunds

All returned products may be inspected after receipt. Receiving a returned parcel does not by itself confirm that a requested refund, exchange or product claim has been approved.

Where a refund is due following a statutory withdrawal, Fairtex will reimburse you within the time required by applicable law. Where legally permitted, reimbursement may be withheld until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.

Refunds will normally be made using the original payment method unless another method is expressly agreed. Any lawful diminished-value deduction will be based on the condition of the returned product.

13. Bundles, Sets & Promotional Gifts

If a discount depended on purchasing multiple products as a bundle or set, returning only part of that bundle may affect the refund calculation where legally permitted.

Where a free promotional item was supplied because an order met a promotional condition, Fairtex may require that promotional item to be returned if the qualifying purchase is withdrawn, where permitted by law. Any adjustment will be reasonable and consistent with the original promotion.

14. Refused, Unclaimed or Undeliverable Parcels

Refusing delivery or failing to collect a parcel is not necessarily the same as notifying Fairtex that you are exercising a right of withdrawal.

If you wish to withdraw from an eligible purchase, please notify Fairtex clearly.

Where an order is returned because of an incorrect or incomplete address provided by the customer, failure to collect the parcel or another circumstance attributable to the customer, Fairtex may recover costs that it is legally entitled to recover.

15. Return Abuse or Fraud

Fairtex may investigate suspected return fraud, deliberate damage, product substitution, false claims or other misuse of the returns process and may request reasonable supporting information.

Where permitted by law, Fairtex may restrict voluntary return or exchange privileges in cases of demonstrated abuse. Mandatory statutory consumer rights remain unaffected.

16. Need Help?

If you are unsure whether your item qualifies for a return, exchange or product claim, please contact Fairtex Customer Service before sending anything back. We will review your case and explain the appropriate process.

Nothing in this policy excludes or restricts mandatory consumer rights that cannot legally be excluded or restricted. Where applicable mandatory law provides greater rights than this policy, those rights will apply.