Fairtex EU Exchange & Return Policy
This policy applies to purchases made through the Fairtex EU online store.
Nothing in this policy limits or excludes statutory rights granted under applicable EU consumer protection law.
1. Quality Control
All Fairtex products undergo a strict two-stage Quality Control process:
• Initial inspection at our production facility
• Final inspection at our EU warehouse prior to dispatch
All products leave our warehouse in new, unused, and fully functional condition.
2. Statutory Right of Withdrawal (EU Customers)
In accordance with Directive 2011/83/EU, customers have the right to withdraw from their purchase within 14 calendar days of receiving the goods.
To exercise this right:
• Notification must be sent in writing within 14 days of delivery
• Goods must be returned within 14 days of notification
Returned products will be inspected upon receipt.
Customers are liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
3. Combat Sports & Hygiene-Sensitive Products
Fairtex products are designed for high-intensity athletic use. Due to hygiene and safety considerations, the following are considered use beyond inspection:
• Training sessions
• Bag work or sparring
• Exposure to perspiration
• Odor inside gloves or protective equipment
• Interior creasing from impact
• Visible compression of padding
• Deodorant, makeup, or animal hair contamination
Items showing such signs may:
• Be subject to a reduced refund reflecting diminished value
• Be refused if no longer in resalable condition
Hygiene-sensitive products, including but not limited to mouthguards, groin protectors, and hand wraps, cannot be returned once unsealed for health and safety reasons.
4. Return Destination, Labels & Fees
All approved returns must be sent to our warehouse in The Netherlands.
Upon approval, Fairtex will provide a prepaid return shipping label.
Return Fees
• A €5 return label fee will be deducted from the refund
• A 10% restocking fee applies to returned items
The restocking fee covers inspection, sanitation review, repackaging, and reintegration into inventory.
Original outbound shipping costs are refunded only if Fairtex made a confirmed fulfillment error.
5. Exchanges
• No restocking fee applies to exchanges
• A €10 exchange handling fee applies
• Customers are responsible for any product price differences
Exchange items are dispatched after inspection and approval of the returned item.
6. Conditions for Accepting Returns
To qualify for return or exchange, items must:
• Be returned within the applicable period
• Be unused and unwashed
• Be free from sweat, odor, stains, or visible wear
• Include original packaging and all tags
Fairtex reserves the right to:
• Refuse returns that do not meet these conditions
• Apply a partial refund reflecting diminished value
• Document the condition of returned goods for internal records
Products that cannot be resold due to hygiene or safety concerns may be rejected.
7. Custom & Personalized Products (Non-Returnable)
In accordance with Article 16(c) of Directive 2011/83/EU, the statutory right of withdrawal does not apply to goods that are made to the customer’s specifications or clearly personalized.
The following products are considered custom or personalized and are non-returnable:
• Shorts with embroidered names or custom text
• Personalized glove embroidery
• Custom-designed shorts
• Special color combinations produced upon request
• Made-to-order production runs
• Any item manufactured specifically according to customer-provided specifications
Once production has begun, custom or personalized orders:
• Cannot be cancelled
• Cannot be refunded
• Cannot be exchanged
Custom products are manufactured specifically for the customer and cannot be resold.
Returns will only be accepted if a verified manufacturing defect is confirmed upon inspection.
Incorrect sizing resulting from customer-provided measurements, selection errors, or failure to review the size guide does not constitute a manufacturing defect.
By placing an order for a custom or personalized product, the customer expressly acknowledges and agrees that the statutory right of withdrawal does not apply to that order.
8. Suspected Manufacturing Defects
If you believe an item has a manufacturing defect, contact customer service with clear photos or video evidence.
The product must be returned for inspection.
After inspection:
• If a manufacturing defect is confirmed, Fairtex will replace the item at no cost and reimburse reasonable return shipping expenses
• If no defect is found, the item will be returned to the customer and shipping costs remain the customer’s responsibility
Damage caused by impact, misuse, improper storage, natural wear, or excessive training use is not considered a manufacturing defect.
9. Genuine Leather Characteristics
Many Fairtex products are crafted from authentic natural leather.
The following are normal characteristics and not defects:
• Natural grain variations
• Subtle creases or wrinkles
• Minor texture differences
• Natural marks in the hide
These characteristics do not affect durability or performance.
10. Shipping & Processing
Orders are dispatched from our EU warehouse within 3–5 business days.
Delivery is handled by carriers such as UPS or DPD.
Estimated transit time is 5–7 business days.
Carrier delays, customs inspections, weather conditions, or force majeure events are outside Fairtex’s control.
11. Customer Responsibilities
Customers are responsible for:
• Reviewing the size guide prior to purchase
• Understanding that some items follow Asian sizing standards
• Contacting customer service if unsure about sizing
• Properly packaging returned items
• Including their order number in the parcel
Incorrect size selection does not constitute a defect.
12. Product Liability Coverage
Fairtex maintains appropriate product liability insurance as required under EU and Dutch law. This coverage ensures compliance with safety and consumer protection regulations.
13. Limitation of Liability
To the fullest extent permitted by law:
• Fairtex is not liable for indirect, incidental, or consequential damages arising from product use
• Total liability shall not exceed the purchase price of the product concerned
Nothing in this clause limits liability where prohibited by law.
14. Governing Law
This policy is governed by the laws of The Netherlands and applicable EU legislation.
Consumers may access the European Commission Online Dispute Resolution platform where applicable.