- All returns and exchanges must be sent back to our warehouse in Thailand.
- Please note that the customer is responsible for additional import taxes or shipping fees when sending back to Thailand
- If the item arrives defected, Fairtex will replace the item without charge.
**To avoid unnecessary charges and delays, we strongly recommend checking the size guide carefully before placing your order.
Preparation and transportation policy from Thailand's warehouse
International parcels typically leave our facility within 1–2 business days and arrive in about 5–7 business days with DHL Express (occasional factors such as weather or customs inspection can add a short delay).
Return & exchange will be sent back to our thailand warehouse only.
Please note that any import duties, taxes, or customs fees imposed by your local government are the responsibility of the recipient. These charges are not included in the product price or shipping cost, and they vary depending on your country’s regulations.
We accept products (excluding sale/items purchased with a promo code) in resalable condition for up to 30 days from the date of delivery. We will refund shipping only if we made a mistake when sending your order (i.e. we sent a different style/size/product than what you actually ordered). In this specific case, please contact customer service support for acceptance, prior to returning the goods. If not, we will not provide a free return.
We will accept returns on apparel, gear & equipment only under the following conditions:
- Items must be in the original packaging with original tags
- Items must be unused
- Items must be clean and free from wear
- Items must be unwashed
*For your protection, mouth guards and protective cups cannot be returned, even if they are new.
Any item returned that does not meet the above criteria, will not be eligible for return or exchange. (i.e. dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc).
Pack the item in its original packaging with all instructions, tags and any attachments. Please include your order number in the package. You will be responsible for all return shipping charges. Please note that there are additional custom fees applicable on returns from outside of Thailand. The customer is also responsible for the shipping fees and any duties associated with the replacement item.